1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
|
<?xml version="1.0" encoding="UTF-8"?>
<helpdocument version="1.0">
<!--
***********************************************************************
*
* DO NOT ALTER OR REMOVE COPYRIGHT NOTICES OR THIS FILE HEADER.
*
* Copyright 2008 by Sun Microsystems, Inc.
*
* OpenOffice.org - a multi-platform office productivity suite
*
* $RCSfile: soffice2xmlhelp.xsl,v $
* $Revision: 1.10 $
*
* This file is part of OpenOffice.org.
*
* OpenOffice.org is free software: you can redistribute it and/or modify
* it under the terms of the GNU Lesser General Public License version 3
* only, as published by the Free Software Foundation.
*
* OpenOffice.org is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU Lesser General Public License version 3 for more details
* (a copy is included in the LICENSE file that accompanied this code).
*
* You should have received a copy of the GNU Lesser General Public License
* version 3 along with OpenOffice.org. If not, see
* <http://www.openoffice.org/license.html>
* for a copy of the LGPLv3 License.
*
************************************************************************
-->
<meta>
<topic id="textsharedguideerror_reportxml" indexer="include" status="PUBLISH">
<title xml-lang="en-US" id="tit">Error Report Tool</title>
<filename>/text/shared/guide/error_report.xhp</filename>
</topic>
</meta>
<body>
<bookmark xml-lang="en-US" branch="index" id="bm_id3150616"><bookmark_value>Error Report Tool</bookmark_value>
<bookmark_value>reports;error reports</bookmark_value>
<bookmark_value>crash reports</bookmark_value>
<bookmark_value>activating;Error Report Tool</bookmark_value>
</bookmark><comment>MW changed "reporting..." to "reports;"</comment>
<paragraph xml-lang="en-US" id="hd_id3150616" role="heading" level="1" l10n="U"
oldref="17"><variable id="error_report"><link href="text/shared/guide/error_report.xhp" name="Error Report Tool">Error Report Tool</link>
</variable></paragraph>
<paragraph xml-lang="en-US" id="par_id3153345" role="paragraph" l10n="U" oldref="1">The Error Report Tool starts automatically when a program crash occurs.<comment>removed sentene about manually - i96770</comment></paragraph>
<paragraph xml-lang="en-US" id="par_id3147088" role="paragraph" l10n="U" oldref="2">The Error Report Tool gathers all necessary information that can help the program developers to improve the code, so that in later versions this error can possibly be avoided. Please help us to improve the software and send the generated error report.</paragraph>
<paragraph xml-lang="en-US" id="par_id3153681" role="paragraph" l10n="U" oldref="3">Sun Microsystems is committed to respecting your online privacy and recognizes your need for appropriate protection and management of any personally identifiable information you share with us. See the statement at http://www.sun.com/privacy/ on your online data privacy at Sun Microsystems.</paragraph>
<paragraph xml-lang="en-US" id="hd_id3148538" role="heading" level="2" l10n="U" oldref="4">Starting the Error Report Tool</paragraph>
<paragraph xml-lang="en-US" id="par_id3149811" role="paragraph" l10n="U" oldref="5">With most program crashes the Error Report Tool will start automatically.</paragraph>
<paragraph xml-lang="en-US" id="hd_id3154046" role="heading" level="2" l10n="U" oldref="7">Completing the Report</paragraph>
<paragraph xml-lang="en-US" id="par_id3147335" role="paragraph" l10n="U" oldref="8">On the main Error Report Tool dialog, you can enter some additional information that may help the developers to localize the error. For example, if the error only appears after a change in your hardware or software environment, or if you clicked on a button, please include that information.</paragraph>
<paragraph xml-lang="en-US" id="hd_id3159399" role="heading" level="2" l10n="U" oldref="9">Sending the Error Report</paragraph>
<paragraph xml-lang="en-US" id="par_id3150504" role="paragraph" l10n="U" oldref="10">The Error Report Tool uses the HTTP PUT / SOAP protocol to send the report data. You may optionally enter some descriptive text that will help us to identify the context of the program crash. Then click the <emph>Send</emph> button.</paragraph>
<paragraph xml-lang="en-US" id="par_id3149670" role="warning" l10n="U" oldref="11">You will not get an answer to your error report. If you need support, please visit the <link href="text/shared/main0108.xhp">support forum</link> on the Internet.</paragraph>
<paragraph xml-lang="en-US" id="par_id3153526" role="paragraph" l10n="U" oldref="12">You may choose to respond to questions that the developers may have about the reported error. Mark the check box if you allow to be contacted by e-mail, should additional information be required. By default this box is not marked, so you will not get any e-mail.</paragraph>
<paragraph xml-lang="en-US" id="hd_id3150792" role="heading" level="2" l10n="U"
oldref="13">What Data is Sent?</paragraph>
<paragraph xml-lang="en-US" id="par_id3154366" role="paragraph" l10n="U" oldref="14">The error report consists of several files. The main file contains information about the error type, operating system name and version, memory usage, and the description that you entered. You can click the <emph>Show Report</emph> button on the main dialog of the Error Report Tool to view what will get sent in the main file.</paragraph>
<paragraph xml-lang="en-US" id="par_id3151177" role="paragraph" l10n="U" oldref="15">In addition, relevant memory contents and stack traces are gathered by some system standard tools ("dbhhelp.dll" on Windows systems, "pstack" on UNIX systems). This information will be sent also.</paragraph>
</body>
</helpdocument>
|
